By accessing or using Sydlh, you agree to the practices outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect information from you when you visit our platform, make a purchase, register for an account, or interact with our customer support team. The types of information we collect may include:

• Personal Information: This includes your name, address, email address, phone number, payment details, and other personal identifiers required to complete transactions or provide customer service.
• Usage Data: We automatically collect data about your interaction with our platform, such as your IP address, browser type, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about how you use our platform, improve user experience, and personalize content. These cookies help us understand user behavior and track site performance.

2. How We Use Your Information

Your data is essential to providing you with the best possible experience on Sydlh. We use your information in the following ways:

• To Process Transactions: Your payment information is collected securely to process your orders and fulfill any product purchases.
• To Improve Our Services: We use your data to analyze usage trends, improve platform functionality, and ensure a smoother user experience.
• Customer Support: To respond to your inquiries and provide assistance with your orders or platform navigation, we may need to access your contact information and order history.
• Marketing and Communications: With your consent, we may use your information to send you promotional emails, newsletters, and other communications related to Sydlh’s services, updates, and special offers.
• Compliance and Legal Obligations: We may use your information as required by law, or in response to legal obligations or government requests. 

3. How We Protect Your Information

At Sydlh, we take the security of your data very seriously. We implement industry-standard security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) Encryption: All sensitive data, such as credit card information and personal details, are encrypted during transmission using SSL encryption.
• Access Control: We limit access to personal information to only those employees and third parties who need it to provide services to you.
• Regular Security Audits: Our platform undergoes regular security audits and updates to ensure compliance with the latest security protocols.

While we take every effort to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers: We may share your data with trusted third-party service providers, such as payment processors, shipping companies, and analytics providers, to help us deliver our services and improve user experience. These third parties are obligated to keep your information confidential and use it solely for the purposes for which we have engaged them.
• For Legal Reasons: We may disclose your information when required by law or in response to a valid request from law enforcement or government authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

5. Your Data Protection Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections or updates to your personal data if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, though we may need to retain certain information for legal or business purposes.
• Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
• Withdrawal of Consent: If you have previously consented to receiving marketing communications, you can withdraw your consent at any time by unsubscribing from emails or contacting us directly.

To exercise any of these rights, please contact us at the details provided below. 

6. Cookies and Tracking Technologies

Cookies are small files stored on your device that allow us to recognize your browser and collect information about your usage of our platform. These cookies help us enhance your user experience by:

• Remembering your preferences and login details.
• Analyzing how you use the site to improve functionality.
• Delivering personalized content and advertising based on your browsing behavior.

You can manage cookie preferences through your browser settings or use opt-out mechanisms provided by third-party services.

7. Third-Party Links

Our website may contain links to third-party websites, services, or content. Please be aware that these third-party websites have their own privacy policies. Sydlh is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

8. International Users

If you are accessing Sydlh from outside of your country, please be aware that your information may be transferred, stored, and processed in a country that does not have the same level of data protection laws as your home country. By using our platform, you consent to such transfers of your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page, and the date at the top will reflect the latest update. 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: info@sydlh.com
• Phone: 
• Address:  KSA | UAE